This privacy policy sets out how Nina Flowers (“I ”) use and protect any information that you provide when you use the website www.ninaflowers.co.uk

I am committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

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I may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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I collect, use and are responsible for certain personal information about you. When I process your personal information, I comply with the General Data Protection Regulation and the Data Protection Act 2018 and act as the “data controller” of that personal information.

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What I collect

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I may collect the following information if you provide it to me directly:

• name and job title and organisation name.

• contact information including email address.

• demographic information such as postcode, preferences and interests. Other information given in response to surveys and/or offers.

 

I may collect the following information automatically:

Information about your computer or mobile device including, where available, your IP address, the name of your ISP, your operating system, browser type and geolocation.
 

• Details of your interaction with this website (e.g. page views and clicks).

• Information from the use of cookies and web beacons. Please see the section below headed “How I use cookies” for more information about how that information may be collected and used.
   

What I do with the information

I may use your information for any of the following purposes:

• Website system administration.

• Performing operational requests such as registration, login and authentication, password reset and recovery.

• Performing analysis regarding how you use the website.

• To improve our products and services.

• To customise or personalise ads, offers and content made available to you based on your visits to and/or usage of my website or third party websites.

• Providing and communicating with you about the website.

• Requested newsletters, updates or resources.

• Providing technical support for the website.

• Responding to your enquiries.

• Occasionally sending you emails containing resources, information about new services, special offers or other information which I think you may find useful.

• Contacting you to invite you to take part in a survey.

In most cases the legal basis for my use of your personal information is that you have given your consent and/or because it is necessary for the purposes of the legitimate interests I pursue. These legitimate interests include improving and maintaining our website, communicating important information to you, tailoring offers to you, identifying and developing new services for us to deliver. I will also use your personal information on the legal basis that it is necessary for us to comply with our legal obligations, for example, if I am required to disclose information to a law enforcement agency.

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How I use cookies

A cookie is a small text file placed on your computer or mobile device. Cookies help me to recognise your browser or device, maintain your preferences, provide certain features, and collect personal information about your online interactions with us, our content and my communications.

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Some cookies are required to enable core site functionality. They are essential in order for you to use all the features of my site, for example, accessing secure areas or receiving content appropriate for your device. Other cookies enhance your experience by allowing web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

I may also use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve my website in order to tailor it to customer needs. I may use third party services such as Google Analytics for this purpose and those third parties may use their own cookies or similar technologies.

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Cookies and other technologies are used to facilitate, manage, and measure the performance of advertisements displayed on the website or that are delivered by or through me. The website may use third party advertising networks to deliver targeted advertising to you. Those third parties may be able to track your browsing across sites, apps and social media sites.

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Overall, cookies help me provide you with a better website by enabling us to monitor which pages and advertisements you find useful and which you do not. A cookie in no way gives me access to your computer.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Data 

In broad terms, I will only retain your personal information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of personal information and the reason for which I have the personal information in the first place. For example, some personal information related to the provision of services to you will be kept for a number of years in order to comply with various finance and tax-related legal obligations. Other service-related personal information may be kept for a different period because it is in my legitimate interests to do so in order to provide an appropriate follow-up service.

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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, if you do not want the information to be used by anybody for direct marketing purposes then do not tick the box giving your permission for marketing communications.

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@ninaflowers.co.uk. Also, any marketing emails I send you will include a link that allows you to unsubscribe from further marketing communications.
   

You have the right to object to the processing of personal information on the basis of our legitimate interests. Where I have asked for your consent to process personal information, you have the right to withdraw this consent at any time.

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If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. You may request details of personal information which we hold about you under the Data Protection Act 2018. You may ask me to correct it, erase it or restrict its processing, and to obtain the personal information you provide in a structured, machine-readable format. You also have the right to ask us to transfer some of this personal information to other organisations. If you wish to do so, please email hello@ninaflowers.co.uk or write to:

If you object to our processing of your personal information, wish to withdraw your consent to processing or believe that any information we are holding on you is incorrect or incomplete, please write to or email me as soon as possible. I will reply to your request as soon as I can.